Refund policy
Return, Refund, & Cancellation Policy
We do not accept returns or cancellations unless there is a proven error on our part, if so, please contact us about replacing or refunding your order. If you commission a custom piece from us and wish to cancel this piece your deposit/retainer must be forfeited and will not be refunded but you will not be required to pay the remaining balance. The retainer paid for the custom order goes towards materials and time spent customizing, sketching, and creating. If you cancel a custom piece that has started production it may end up for sale in our shop.
- If you need to cancel an order made by mistake please reach out to cancel within 24 hours of purchase, cancellations are only available on crowns & wreaths as prints are made through a 3rd party app.
If a product arrives damaged or broken: The buyer will need to file a claim with the company that delivered the item.
If you accidentally purchased an item: The buyer will need to reach out within 24 hours of purchase for a cancellation and refund of order. Please give us time to process your cancellation and refund.
You can always contact us for any questions at faetedcreations@gmail.com.
Broken or Damaged Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Take several very clear photos and videos of the broken or damaged item(s). We take extreme care in packaging our work as we know many of our pieces are fragile. If it was broken or damaged during shipping you will need to contact the shipping carrier and file a claim. Typically I ship through USPS.
USPS (United States Postal Service) Claims
Exchanges
We do not accept exchanges on any products.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at faetedcreations@gmail.com.