Shipping policy
How long will my items take to get to me?
Processing time varies but we typically ship 1-2 times a week depending on order volume. Shipping varies depending on which shipping you purchase and there may be shipping delays due to current events or holidays. Once an item is shipped a tracking number will be provided to you. It should have an estimated arrival time, though if you have questions or concerns please contact the shipping carrier. If it does not arrive after several weeks please file a claim with the shipping carrier and let us know. We are not liable for any delays or damages caused by the carrier whom is shipping your order.
For custom orders, time frames will be discussed. Commissions may take at least 3-4 weeks for headpieces & crowns, longer for large orders. Wreaths may take at least 1-3 weeks depending on order. Commissions will not begin until retainer / deposit is paid.
My item arrived broken or damaged, what do I do?
Take several very clear photos and videos of the broken or damaged item(s). We take extreme care in packaging our work as we know many of our pieces are fragile. If it was broken or damaged during shipping you will need to contact the shipping carrier and file a claim. Typically I ship through USPS.